Help center

Quick answers to the questions we hear most. Still stuck? Contact us and we’ll help.

How do I get my tickets after booking?

Your e-tickets are sent to you by email and SMS as soon as your payment is confirmed. Each ticket carries a QR code you scan at the venue — no printing needed.

What payment methods are accepted?

Payments are processed securely through WebXPay, which supports Visa, Mastercard, and other local options.

Can I get a refund?

Refunds depend on the event and our refund policy. If an event is cancelled, confirmed bookings are queued for a refund. You can also request a refund from your booking page; our team reviews each request.

What happens if an event is postponed?

Your existing tickets remain valid for the new date. We notify confirmed attendees by email and SMS with the new date (or that a new date will be announced).

I didn't receive my ticket email. What should I do?

Check your spam folder first. You can always view and re-download your tickets from your bookings page, or contact us and we'll resend them.

How do I host an event on MyScope?

Apply to become an organizer, then publish your event, set up ticket tiers, and start selling. You can scan tickets at the gate and get paid through your dashboard.